If you are having trouble uploading files to TERA, several common issues may be responsible.
This guide will help you identify possible causes and resolve upload problems.
A slow or unstable connection can interrupt uploads, especially when transferring large files.
Try the following:
Confirm that your device is connected to the internet.
Restart your connection if it is unstable.
Avoid switching networks during large uploads.
Try uploading again after your connection improves.
If your account has reached its storage limit, additional uploads may be restricted.
Review your storage usage in TERA Drive or the Billing area of your account.
If necessary, remove unnecessary files or consider upgrading your storage plan.
Make sure that:
The file is accessible on your device.
The file is not being modified by another process.
The file is not corrupted.
The upload complies with any applicable file restrictions.
Try uploading a smaller file to determine whether the issue affects all uploads or only a particular file.
If you are uploading to a shared Workspace, your assigned role may not allow uploads.
Contact the Workspace owner or an authorized manager to review your access permissions.
If you are using the web interface:
Refresh the page.
Try a supported, up-to-date browser.
Disable browser extensions that may interfere with file uploads.
Try a private browsing session to help identify extension-related problems.
TERA advertises resumable upload technology designed to help recover from interrupted transfers.
If your upload is interrupted, review the upload status and use the available recovery or retry controls.
Avoid repeatedly creating duplicate uploads before checking whether the original transfer can continue.
Contact TERA Support and provide:
The file type and approximate size.
Your browser and operating system.
Whether the upload is to Drive or a Workspace.
The error message displayed.
The approximate time when the issue occurred.
Never share your account password or encryption keys with support personnel.