If you cannot open a shared TERA file or folder, the issue may be related to the link, its security settings, or your access permissions.
Follow the steps below to identify the problem.
Check that you are using the complete link provided by the sender.
Try opening it in a supported browser and confirm that your internet connection is working.
If the link appears invalid, request a new link from the file owner.
Some TERA sharing links have expiration dates.
If the link has expired, the owner must review its sharing settings and determine whether access should be provided again.
If the link requires a password:
Check for typing errors.
Verify uppercase and lowercase characters.
Avoid copying extra spaces.
Confirm that you have the current password.
If the problem continues, contact the sender.
Some files and folders are restricted to specific users or require additional access permissions.
If you receive a permission-related message, contact the owner and request the appropriate access.
The owner may have deleted, moved, or otherwise changed access to the shared content.
Ask the owner to confirm that the original file still exists and is available for sharing.
Your access may allow viewing without downloading.
Review the permissions assigned to you and contact the owner if downloading is required.
If the issue remains unresolved, provide:
The type of shared content.
The exact error message.
Your browser and device.
The approximate time of the problem.
Avoid publicly posting confidential sharing links.
How to Share Files and Folders Using Secure Links
How to Password-Protect a Shared Link
Understanding File and Folder Permissions