If you need assistance with TERA, providing clear information about your issue can help the support team investigate it more efficiently.
Check the TERA Help Center for existing guides that may answer your question.
You can also try basic troubleshooting steps, such as refreshing the page, checking your internet connection, or confirming your access permissions.
When submitting a support request, provide the following details.
Briefly explain the problem.
Example: "File Upload Stops Before Completion"
Explain what happened and what you expected to happen.
Describe the actions that led to the issue.
For example:
Signed in to TERA.
Opened a Workspace.
Selected a file for upload.
Started uploading.
Received an error message.
Include your operating system, browser name, and relevant application version if available.
A screenshot can help the support team understand the issue.
Remove or hide sensitive information before submitting screenshots.
Provide the approximate date and time when the problem occurred, including your time zone.
Never send:
Your account password.
Two-factor authentication codes.
Recovery codes.
Private encryption keys.
Payment card security codes.
Visit the TERA Help Center and use the support or contact options available through TERA.
Provide your issue details and follow any additional instructions from the support team.
Keep any support reference information you receive.
If the issue changes or you discover new details, include that information in your follow-up so the support team can continue investigating effectively.