TERA advertises a 30-day money-back guarantee. Refund eligibility and the applicable request process must be read together with the current published terms.
A money-back guarantee is subject to its stated eligibility requirements, exclusions, start date and processing conditions. Do not assume that every transaction automatically qualifies.
Collect your purchase confirmation and review the terms that applied when you subscribed.
Identify the account used for payment.
Record the purchase date, plan and amount.
Check whether the purchase falls within the stated guarantee period.
Read any applicable limitations and exclusions.
Use the support or billing request channel designated by TERA and provide the transaction reference, the account email and a clear refund request. Never share your full payment credentials.
Eligibility decisions, refund timelines and the original payment method used for refunds depend on the published refund policy and payment provider.
Ask whether cancellation is required to stop future renewals; a refund request should not be assumed to cancel recurring billing automatically.
How to Cancel Your TERA Subscription
How to View and Download Your Invoices