A payment can fail because of card information, bank controls, authentication checks or billing-system issues.
Confirm that the card has not expired and that the payment information matches the issuer records.
Review the displayed error without sharing sensitive payment data.
Check available funds and issuer restrictions.
Complete any legitimate bank verification prompt.
Check that your payment method and country are supported.
Avoid repeated rapid retries, especially if your bank shows pending holds. Wait for confirmation of the earlier transaction before submitting another payment.
Keep the payment receipt and transaction date. Contact TERA Support so the billing status can be reconciled.
Provide the account email, approximate transaction time, currency, amount and error text. Do not provide card verification codes or full card numbers.
How to Update Your Payment Method
How to View and Download Your Invoices