If you cannot sign in, first determine whether the problem concerns your password, social login, verification or account status.
Use the same sign-in method you registered with. Accounts created through Google may not have a separate TERA password.
Confirm your email, inspect error messages, check your internet connection and retry using an up-to-date browser.
If you registered with email and password, use the Forgot Password option and follow the recovery email instructions.
Open the TERA sign-in page.
Select Forgot Password if available.
Enter your account email.
Use the valid recovery link sent to you.
If you cannot complete the additional verification step, review the recovery options available to your account or contact support.
Share the time of the failed sign-in, the method used and the exact error. Never share a password or one-time code.
Forgot your password
How to Enable and Use Two-Factor Authentication (2FA)