Not Receiving Verification or Password Reset Emails

Verification and password-reset messages can be delayed or filtered by your email provider.

Check Your Inbox

Search all folders, including Spam, Junk, Promotions and Trash, for recent TERA messages.

Confirm Your Email Address

Verify that the address on the request matches your TERA account. A mistyped address may prevent delivery.

Try Again Carefully

If a resend option is available, request one fresh message. Use the latest valid link and avoid repeatedly generating messages.

Check Email Filtering

Review mailbox rules, block lists, storage capacity and corporate filtering policies. Do not disable important security protections.

When to Contact Support

Provide the account email, request time and message type. Do not share the reset link, authentication code or your account password.