How to Resolve Workspace Access Issues

If you cannot open a Workspace or perform an action inside it, your membership or role may need attention.

Check the Correct Account

Make sure you are signed in with the email address invited to the Workspace.

Check Invitation Status

Review any invitation you received and confirm that it has been accepted if acceptance is required.

Check Your Role

A Viewer or other limited role may not be allowed to upload, edit, delete or manage members.

Ask an Authorized Manager

Provide the Workspace name and the action you are trying to perform. Ask the owner or administrator to verify your membership and permissions.

If Access Recently Changed

Your role may have been updated or removed. Do not attempt to bypass access restrictions.

Still Stuck?

Contact TERA Support with the error text, Workspace name and approximate time. Avoid sharing sensitive file contents.